Warranty Policy

LIMITED WARRANTY FOR HIDDIN PRODUCTS

Hiddin TM is proud to offer you a one (1) year limited warranty on manufacturing defects for residential use only. The warranty is extended to the original owner only in the USA and is non-transferable (other to the extent permitted by applicable law). Products purchased after Nov 15, 2024 are eligible for the Hiddin Warranty Agreement. Products purchased prior to Nov 15, 2024 are not eligible.

The original sales receipt is required for all warranty claims, and it must be purchased from an authorised seller; specially discounted merchandise may not be covered by our warranty.

This limited warranty does not apply to retailers, commercial applications, or establishments. Minor imperfections and slight color/design variations may be considered normal. It does not cover products assembled incorrectly or subjected to abnormal use. Normal wear and tear, misuse, negligence, improper handling, accident, abuse, neglect, or alteration of the product will not be covered under this limited warranty. We will not be held responsible for any direct or consequential damages or injuries related to the use of this product arising from improper use or assembly of this product. Hiddin products are for pets only and are not approved for human/child furnishings. Hiddin products may only be used for non-human and specifically pets.

The remedy under this limited warranty shall be product or part replacement, at Hiddins’ sole discretion, as provided herein and cannot exceed the original purchase price. Replaced product will continue to be warranted for the remaining time of the original warranty period.  Product(s) or component part(s) may be required to be returned for inspection and verification.

To process a warranty claim, customers must email customerservice@shophiddin.com and submit your claim with your order number, name and email address. The Hiddin team will review the warranty claim request and if eligible, either the entire product or a part replacement shall be issued and expedited to the customer’s address.

You may have consumer rights under applicable federal, state, or provincial, or municipal law that supersede aspects of this warranty. This warranty does not, in any way, supersede the rights given to you by law.

Hiddin reserves its right to modify or change the terms and conditions of this warranty at any time. Should the case arise, a notice indicating the modifications to the terms and conditions of this warranty and will be published on this website at least thirty (30) days prior to their coming into effect and/or will be sent to you by e-mail if you have an account on Hiddins’ website. The version of this warranty that is in force at the time when a purchase is made is the version of this warranty that will apply to that purchase.

Last Updated: Dec 22, 2024